Strategies to Remove Your Business Number from Spam Listings

In the ever-evolving landscape of modern communication, spam calls have become an unfortunate companion to heartfelt texts and amusing cat videos.

According to First Orion, spam calls saw a significant 118% increase from 2020 to 2021, presenting a growing concern for businesses. In this guide, we will delve into the complexities of spam calls, the reasons behind legitimate business numbers being flagged, and, most importantly, effective strategies on how to remove your number from the spam list.

Understanding SPAM RISK Caller ID

SPAM RISK Caller ID acts as a vigilant guardian, designed to notify users of potential spam calls. However, even with this technological safeguard, legitimate business calls may inadvertently receive a "Scam Likely" tag. This raises the question: "How do I remove my number from the spam list?" Let's explore the solutions available to businesses facing this challenge.

Reasons Your Business Number Might Get Flagged

Various factors beyond your control may lead to your business number being flagged as spam. High outbound call volumes, reports of spam, or irregularities in your caller ID configuration can trigger the unwelcome "SPAM RISK" label. Additionally, malicious entities engaging in number spoofing further complicate the matter.

Carriers like AT&T, T-Mobile and Verizon scrutinize numbers on their network, analyzing behavioral patterns to identify potential spam calls. A high volume of calls or predominantly short-duration calls may trigger the spam designation. Maintaining a balanced approach is essential for sustained success.

Consumers also possess the ability to report numbers as spam through dedicated apps or by filing complaints with regulatory bodies like the FCC. Legitimate business numbers may fall victim to such reports, emphasizing the need for ethical dialing practices and non-intrusive communication.

How To Remove Your Business Number from SPAM Designations

1. Configure Dialing Software Properly

Ensure compliance with carrier regulations by appropriately configuring dialing software. Striking the right balance in call frequency and duration prevents triggering suspicion. Also consider partnering with SHAKEN providers like Quality Voice & Data for call authentication, enhancing deliverability. Rotate additional outbound numbers to distribute calls, maintaining a healthy reputation.

2. Consider Getting a New Number (If Necessary)

If your business number is relatively new, obtaining a fresh number might be a viable solution. However, exercise caution to avoid inheriting a problematic history. Thorough testing on different carriers will ensure a clean start.

3. Register Your Number

Utilize free caller registries such as Free Caller Registry and Call Transparency. By enlisting in these services, your information becomes part of major Carrier Spam Monitoring Partners. Registration with carriers and Caller ID Name databases establishes legitimacy, reducing the likelihood of being flagged as spam.

4. Directly Contact the Carriers

Take proactive steps by reaching out to carriers individually, including AT&T, T-Mobile, Verizon, among others.. Advocate for the legitimacy of your number, emphasizing its role as a valuable asset rather than a spam threat.

Unfortunately, there is no centralized database for dispute resolution with carriers, the best bet is to go to each carrier's website and report issues manually.

5. Monitor Your Numbers

Regular monitoring is crucial for the early detection of potential issues. Stay vigilant, check for flags or complaints associated with your numbers, and address any concerns promptly to prevent escalation.

How To Protect Your Numbers and Reduce Spam Designations

Maintaining a strong outbound phone number reputation is essential for effective communication with customers. By addressing the reasons behind spam flagging and implementing the strategies outlined in this article, businesses can increase their chances of reaching customers successfully. 

Protecting your numbers, following ethical dialing practices, and promptly addressing any issues with carriers will help ensure your business number is not mistakenly flagged as spam. Through these proactive measures, businesses can build better connections with customers and enhance the effectiveness of their communication efforts.

Winston can help you grow your business flag incoming spam calls

At Winston, we help businesses answer phones, part of which includes flagging and ignoring spam or robocalls. This saves business owners time and mental energy, so they can focus on the parts of their businesses that matter.

Curious how a virtual receptionist can help you take your business to the next level? Schedule time with us to learn more!